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Volume 3, Issue 4                     July 15, 2003
 
Media Impressionism

By David L. Smith, President/Media Director; Mediasmith, Inc.  smith@mediasmithinc.com

At the iMedia Summit in Scottsdale in May, Andrew Heyward, President, CBS News spoke about a number of interesting and enlightening topics. One thing stuck with me greater than all of the others. He said that teens and kids (and probably others) have a new way of taking information in. The don’t get all of their information from a single, linear stream such as reading a complete analysis or watching CBS News every night. Rather, they get parts of a story from many different sources. Little snippets rather than start to finish. Reminds me of Max Headroom and Blipverts. The amazing part of this is that their research shows that they have an incredibly accurate view of the big picture and what is really happening. He calls this group “information impressionists.” Media pointillism. I love it. This is a sign that communications as we know it will substantially change, as this group gets older and become adult consumers. Once again, everything we know is wrong.

Mediasmith Morsel. . .
2002 was a tough year for everybody but there are some notable exceptions: Yahoo ended the year with $953 million in revenue and $1.53 billion in cash and marketable securities in the bank. An even bigger Goliath, eBay, finished 2002 with $1.2 billion in sales, a 4-year average sales growth of 75% per year and a 4-year average net income growth of 220%.

We used to talk about vertical marketing (vertigration) and media mix. Although in all of those plans, the implication was that we needed to have certain weights in each medium before it became “effective”. We even went so far as to tell clients not to add a second medium until they had achieved an effective level of communications in the first. It was the right thing to do in a world where people consumed a few media vehicles a lot. But the media have fractionalized. Nobody dominates share of voice or share of mind. Communications are shorter and, in video, replete with short scenes and quick transitions.

Not all Web companies were clueless in marketing. The fresh approach that was tried by many had some real gems. For example, with the Web, some companies came along that became famous by executing what is now called “surround sound marketing”. A good example is CBS MarketWatch. In the period before and after their IPO when they were establishing their awareness, they were everywhere. CBS TV, radio including traffic sponsorships, AOL, Yahoo, most finance sites, out-of-home, magazines, national newspapers, etc. Did they build an effective frequency in any medium? No. Did the campaign work? Yes. They attracted a lot of visitors and also helped their sales staff get in the door to agencies. It helped a lot that they had a quality site with vital, dynamic content that kept people coming back once they visited. But I digress.

Mediasmith Morsel. . .
Recently we worked with a B2B client to conduct an awareness survey across subscriber database lists of magazines with whom this client is advertising. Letters asking the subscribers to participate in the surveys were sent primarily via email, though one was sent via snail mail. In this first stage of the survey, the highest response rate came from the one publication that physically mailed the survey participation invitation, with a response rate of 16%. The next highest response rate was 13%, also well above the survey average. The above suggests that people are still responsive to survey invitations via both mail and email, though sending a physical letter may have had a positive impact on the response rate. At this point it is unclear how much of the success can be attributed to the method of transmission vs. the responsiveness of the publication's subscriber base, and we hope to report follow-up findings that test this attribution.

If we have a growing group of consumers that are information impressionists, then we might consider practicing media impressionism to succeed. Especially with younger targets. Media impressionism carries surround sound marketing another step further. Not only do we have permission to be in a number of media, even at lower levels, we are encouraged to use shorter form, quick communications. In this manner, frequency can be built vertically vs. horizontally, which can be fairly efficient for a smaller budget advertiser to do. This does not mean that you need to be in every medium, just because. But it does mean that if you find targeted, effective and efficient ways to use a medium, and you are talking to the same people in a different way, you should consider it. For the smaller budget advertiser especially, you may find it more effective.

And don’t bother to run out and register www.mediaimpressionists.com. We’ve already done it. Content to come.

Mediasmith Morsel. . .
The Web barometer works again. Just prior to the new Charlie’s Angels movie opening 636,000 unique visitors from work went to the Sony Pictures Digital Entertainment site (http://sonypictures.com). More than 18% of the audience traffic visited the “Charlie’s Angels” home page. Additionally, Nielsen/NetRatings AdRelevance data shows that more than 16.7 million ad impressions were served during the week ending June 15th promoting the movie online.

David L. Smith is President of Mediasmith, Inc., the Integrated Solutions Media Agency based in San Francisco. He can be reached at smith@mediasmithinc.com.

Note: A version of this article first appeared in MediaPost's Online Spin in June, 2003.

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